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Frequently Asked Questions
(FAQs)
Office Location and Working Hours
Where is your office located?
Newline Tourism Kenya is located at the 13th floor of Ambank House, Utalii lane, Off University Way, Nairobi, Kenya.
What are your office hours?
Our office is open from 9 AM to 6 PM, Monday to Friday. Though we are available on call or chat 24/7 for your assistance.
Does your office open on Public Holidays?
Our office remains closed on all public holidays, though we are available on call and chat to assist you.
General Faqs
What services does your company provide?
We offer inbound, local, and international tours, safari experiences, customized travel packages, ticketing, hotel bookings, and transportation.
What destinations do you cover?
We cover local attractions, African safari destinations, and popular international tourist hotspots worldwide.
Do you offer customizable travel packages?
Yes, we specialise in creating tailor-made itineraries to suit your preferences and budget.
How do I book a tour?
You can book through our website, email, phone, or visit our office for personalized assistance.
Do you organize group tours?
Yes, we arrange group tours for corporate teams, families, friends, or other groups.
How can I pay for my booking?
Payments can be made via credit/debit cards online through our secure payment system Pesapal, Paypal and mobile money.
Do you offer travel insurance?
We can assist in arranging comprehensive travel insurance for your trip
What if I need to cancel my trip?
Our cancellation policy varies depending on the package, also please refer to our cancellation and refund policy and contact us for details specific to your booking.
How do I know my booking is confirmed?
You’ll receive a confirmation email with all booking details after payment is processed.
Can I combine multiple destinations in one trip?
Absolutely! We offer multi-destination itineraries as well.
Safaris Tours
What is the best time to go on a safari in Kenya?
The best time for safaris in Kenya is during the dry season, from late June to October, when wildlife is easier to spot.
What is the dress code for a safari?
Neutral-colored clothing (beige, khaki, green), comfortable walking shoes, and layered outfits for varying temperatures.
When does "The Great Migration" happen in Kenya?
July to October is the peak season when the wildebeest cross the Mara river into Kenya’s Masai Mara.
Can I go on a safari in Kenya if I’m a solo traveler?
Yes, we offer group safaris as well as private safari tours for solo travellers.
What kind of animals can I expect to see on a safari in Kenya?
Kenya is home to the “Big Five” (lion, leopard, elephant, buffalo, and rhinoceros), as well as giraffes, zebras, cheetahs, and many other species.
Can I see the Big Five in Kenya?
Yes, Kenya’s top parks like Masai Mara, Amboseli, and Tsavo host all Big Five animals: lions, elephants, buffaloes, leopards, and rhinos.
What parks and reserves do you cover in Kenya?
We offer safaris to popular parks and reserves, including Maasai Mara, Amboseli, Tsavo, Samburu, and Nairobi National Park among others. See our packages for more details..
Do I need binoculars for a safari?
Yes, binoculars enhance wildlife viewing, especially for birds or distant animals.
Can I combine a safari with other activities in Kenya?
Yes, you can combine your safari with beach vacations, cultural tours, or even hiking trips, such as to Mount Kenya or Mount Kilimanjaro
What safety measures do you take on a safari in Kenya?
We prioritize safety by providing trained guides, using reliable vehicles, and ensuring you follow all safety instructions while in the parks
Beach and Coastal Tours
What are the top beach destinations in Kenya?
Diani Beach, Watamu, Malindi, and Lamu Island are popular for their pristine beaches.
Can I visit Kenya's beaches year-round?
Yes, but the best time is during the dry seasons:
- December to March (hot and sunny).
- June to September (cooler but pleasant).
Can I swim or snorkel in Kenya’s beaches?
Yes, Kenya offers excellent snorkeling, diving, and swimming spots, especially near coral reefs.
What marine parks or conservation areas can I visit?
- Watamu Marine National Park: Coral reefs, turtles, and diverse marine life.
- Kisite-Mpunguti Marine Park: Known for dolphins and snorkeling.
- Mombasa Marine Park: Offers great diving and reef exploration.
What marine wildlife can I expect to see?
Dolphins, turtles, and diverse tropical fish are common; seasonal whale sharks and humpback whales are also seen.
International (Outbound) Tours
Are Kenyan beaches suitable for families?
Yes, many beaches have shallow waters and calm tides, ideal for kids. Resorts often have family-friendly amenities like kids’ clubs and pools.
International (Outbound) Tours
What is included in the international tour package?
The package typically includes accommodation, local transportation, guided tours, some activities, and some meals. Please check the specific tour itinerary for details.
Do I need a visa, and will you assist with the application?
Yes, visas may be required depending on country of destination. We provide guidance and support for visa applications, but obtaining the visa is the traveller’s responsibility.
Are flights included in the package cost?
Flights may or may not be included, depending on the package. This will be clearly stated in the package details.
Will I need travel insurance, and do you provide it?
Travel insurance is recommended and may be mandatory for some destinations. We can assist in arranging it if needed.
Are meals included, and if so, which ones?
Most packages include breakfast, while some may also include lunch or dinner. Refer to the tour itinerary for specifics.
Are there any age restrictions for participants?
Generally, tours are open to all ages unless specified otherwise. Certain activities may have minimum or maximum age limits.
Are entrance fees to attractions included in the package?
Most entrance fees are included, but optional activities may incur additional costs to be borne by the traveller. Check the itinerary for specifics.
Are there any health precautions or vaccinations needed?
Health requirements vary by destination and will be advised on the specific itinerary. It is the traveller’s responsibility to ensure compliance to health regulations of the destination country.
What happens if there is an emergency during the trip?
We provide 24/7 emergency assistance. Contact details will be shared before departure.